Member Success Associate

The Health Management Academy•Arlington, VA

10h•$50,000 - $55,000•Hybrid

About The Position

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation. The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you! Position Summary: The Associate, Member Success is an entry-level role on the Convening Recruitment team that supports the execution of member engagement, recruitment, and attendance activities across a portfolio of programs. This role is responsible for high-volume outreach execution, registration coordination, data tracking, and logistical support to ensure accurate and timely delivery of member-facing activities. Working under the direction of a Manager, this role plays a critical part in enabling strong participation outcomes by maintaining organized systems, executing against defined processes, and supporting a high-quality member experience. The ideal candidate is detail-oriented, highly organized, responsive, and comfortable working in a fast-paced, team-oriented environment.

Requirements

Bachelor’s Degree required
0–1 years of experience in a professional, internship, or customer-facing environment
Interest in the Healthcare Industry
Ability to come into the office 2 days a week (hybrid opening)
Highly organized with strong attention to detail
Strong written and verbal communication skills
Comfortable executing high-volume, process-driven work
Responsive and dependable in a team environment
Ability to manage multiple tasks and prioritize effectively
Willingness to learn and take direction in a structured environment
Positive attitude and strong work ethic
Interest in healthcare subject matter

Responsibilities

Execute member outreach activities across assigned programs, including email campaigns, follow-ups, and scheduling support, in alignment with defined engagement strategies.
Registration execution, including attendee tracking, data entry, bio collection, and coordination of logistics such as hotel and event details.
Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity across recruitment pipelines and participation metrics.
Track member participation and attendance, proactively flagging gaps or inconsistencies to Manager.
Coordinate scheduling for member calls, meetings, and outreach efforts, ensuring timely and professional communication.
Assist in preparing member communications and materials to support engagement and recruitment efforts.
Provide logistical and operational support for program execution, ensuring all details are completed accurately and on time.
Collaborate with Member Success team and cross-functional partners (Events, Marketing, Program teams) to support recruitment campaigns and engagement initiatives.
Support weekly team processes, including tracking action items, updating reports, and preparing status updates.
Identify opportunities to improve efficiency in workflows, tools, and processes, and contribute to continuous improvement efforts.
Contribute to special projects and additional responsibilities as assigned.