Member Specialist - FT FLEX

Sam's East • Pinellas Park, FL

9d • Onsite

About The Position

This position is responsible for maintaining the area of responsibility in accordance with Company policies and procedures, including handling returns, zoning the area, arranging merchandise, and identifying shrink and damages. The role also involves providing member service by maintaining exit areas, reviewing receipts, assisting members with purchasing decisions and locating merchandise. Additionally, the Member Specialist will manage the self-checkout area, resolve member issues, promote Sam's Club products and services, assist with payments, returns, refunds, and exchanges, and help members with transactions using self-checkout technology. The role also includes assisting with securing and safeguarding company assets by observing and communicating potential criminal activity, maintaining documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. Furthermore, the position involves assisting with training other associates on company processes, new technology, and program rollouts, as well as providing continuous learning opportunities. The role requires compliance with company policies, procedures, and standards of ethics and integrity, and completing work assignments by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change.

Requirements

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Nice To Haves

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
• Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
• Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed