Member Specialist FT

Walmart•Columbia, MO

3d•$17 - $25•Onsite

About The Position

This position is responsible for providing excellent member service, maintaining the checkout area, and resolving member issues. The role involves promoting Sam's Club products and services, assisting members with self-service technology, and processing purchases including payments, returns, refunds, and exchanges. Safety is a key aspect, requiring adherence to company safety standards, conducting sweeps, and reporting unsafe situations. The role also includes maintaining entrance and exit areas, acknowledging members, verifying memberships, assisting with purchasing decisions, locating merchandise, and safeguarding company assets. Additionally, the position involves training new associates on company processes, technology, and new program rollouts, as well as identifying and implementing continuous learning and process improvement opportunities. Compliance with company policies, ethical standards, and integrity are essential. The role requires completing work assignments, collaborating with others, and adapting to change. It also emphasizes respecting individuals by embracing differences, fostering a culture of belonging, and building strong, trusting relationships. Acting with integrity involves maintaining high ethical standards and supporting company values. Serving customers and members means delivering results with a customer-first approach and making sound decisions. Striving for excellence involves curiosity, a desire to learn, taking calculated risks, and driving continuous improvement.

Requirements

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service.
Maintains the checkout area.
Resolves member issues and concerns.
Promotes Sam's Club products and services.
Provides guidance and support to members regarding self-service technology.
Processes member purchases, including payments, returns, refunds, and exchanges.
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
Follows proper procedures for handling merchandise.
Corrects and reports unsafe situations to facility management.
Maintains entrance areas.
Acknowledges members, verifies membership cards, and identifies member needs.
Assists members with purchasing decisions.
Locates merchandise.
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
Maintains paperwork, logs, and other required documentation.
Executes emergency response procedures.
Ensures compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teaches new technology and tool functionality.
Delivers new programs rollout training.
Provides continuous learning and process improvement opportunities.
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
Zones the area.
Arranges and organizes merchandise.
Identifies shrink and damages.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team; builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others.
Recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn.
Takes calculated risks.
Demonstrates courage and resilience.
Drives continuous improvements.
Is open to and uses new technologies and skills.
Supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.