Member Specialist

AAA•El Paso, TX

1d•Onsite

About The Position

This is an exciting entry-level Member Specialist position within the branch network of a well-known AAA brand. The role is ideal for career-minded, service-driven professionals looking to join a fast-paced organization. It involves working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support. The company provides comprehensive training on an array of AAA products and services to help specialists confidently interact with members and meet individual and team cross-selling goals. There are opportunities for advancement with skills-based pay increases, monthly bonuses, and career growth, with 90% of managers promoted from within. The position also offers a competitive benefits package, including Paid Volunteer time and a Pension Plan. Auto Club Enterprises is the largest club within the national AAA federation, employing nearly 17,000 individuals across 24 states and serving over 18 million members. The organization values diversity and is committed to delivering legendary service and beneficial products that provide members peace of mind and value.

Requirements

A high school diploma or GED
Successful completion of background check and drug screening
Ability to qualify for Property and Casualty License

Nice To Haves

Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
Advanced customer service skills
Ability to work overtime
Ability to travel locally when necessary
Proficiency with Microsoft Office basics
Proven ability to exceed assigned sales or service quality goals
Excellent communication, interpersonal and organizational skills
Adaptability to change and ability to meet deadlines

Responsibilities

Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
Perform routine and advanced duties in support of agents and other team members.
Develop insurance leads for office sales agents and life specialists.

Benefits

Paid Training
Skills-based pay increases
Monthly bonuses
Career growth
Competitive benefits package
Paid Volunteer time
Pension Plan
Health coverage for medical, dental, vision
401(K) saving plans with company match
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)