Member Solutions Specialist- Part Time

Service One Credit Union•Bowling Green, KY

40d

About The Position

We're looking for a detail-oriented Member Solutions Specialist to support a variety of transactional, card services, and risk-management functions. In this role, you'll help ensure accurate processing of member transactions, support debit/credit card operations, assist with the Premium Overdraft Program (POP), and provide excellent service to members and internal teams.

Requirements

Associate degree or equivalent experience
3+ years of related experience (financial institution, teller, or card services strongly preferred)
Strong analytical, communication, and customer service skills
Proficiency with Microsoft Office and financial systems

Responsibilities

Process daily ACH, RDC, A2A, and share draft files, including exceptions and adjustments
Support debit and credit card platforms, troubleshoot card issues, and help prevent fraud
Review new accounts, overdrawn accounts, and risk-related activity
Assist with wire transfers, levies, garnishments, and regulatory compliance tasks
Research and resolve account errors while maintaining confidentiality and accuracy

Benefits

You'll be part of a collaborative team that supports our members and upholds our Credit Union's mission and values. This role offers opportunities to learn, grow, and make a direct impact on member experience.

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