Ent Credit Union-posted 3 days ago
$21 - $23/Yr
Full-time • Entry Level
Colorado Springs, CO
501-1,000 employees

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset. Collect past due consumer loans to minimize Ent's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and training on more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications, deferment \ requests, referral to Green Path or credit counseling and payment arrangements.

  • Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc. ).
  • Interview members by phone, to determine financial hardships, find resolutions, and present payment options.
  • Provide support to co-workers.
  • Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • High School Diploma/G.E.D. or equivalent.
  • 1+ years' combined Customer Service, Collections and/or Consultative Financial experience.
  • Professional, diplomatic, and courteous communication skills are of critical importance.
  • Strong attention to detail and accuracy of all transactions is of critical importance.
  • Proficient in basic math (addition, subtraction, multiplication, and division).
  • Ability to learn and retain relevant collections law and policy in a short amount of time.
  • Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines.
  • Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web-based transactional systems to complete day-to-day member requests.
  • Able to use 10-Key by touch.
  • Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
  • 401(k): 3% automatic contribution after three months, plus up to 6% matching.
  • Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
  • Volunteer Time Off: Paid time off to give back to the community.
  • Education Support: Up to $10,000 annually for higher education and assistance for certifications.
  • Exclusive Discounts: Significant savings on home, car, and personal loans.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service