Member Solutions Specialist l

UT Federal Credit Union • Knoxville, TN

2d

About The Position

Role: To find solutions for members in financial distress while preserving the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Essential Functions and Responsibilities: 70% Contact delinquent accounts ; Maintain accurate files and reports on all collection activity. 20% Take appropriate actions to bring delinquent accounts current. 5% Analyze financial situation of delinquent borrowers; make recommendations to cure defaults. 5% Assist other members of Member Solutions team as needed. Performance Measurements: To deliver high quality service by meeting the following service standards: I will identify your financial needs and offer a solution that will improve your financial life. I will provide you with accurate and timely information. I will treat you with respect and maintain the highest standard of professionalism. I will take ownership of your request. To contact assigned delinquent accounts in a professional manner.. To maintain accurate and complete records of all collection and recovery activity. To insure that collection activity is both within credit union policy and all relevant regulations. To provide professional, courteous, and friendly service and support for members and co-workers. Participate in continuing education in the collection field.

Requirements

• One year of similar or related experience
• A high school education or GED
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must have excellent communication skills
• Must have general knowledge of Fair Debt Collection Practices Act and US Bankruptcy Code
• Ability to operate standard office machines such as fax machine, photocopier, typewriter, personal computer and laser printer
• Ability to operate a PC. Range of ability includes basic input, output procedures, accessing print functions to produce statements of account, inputing information to the on-line collection system, and retrieval of appropriate loan account information

Responsibilities

• Contact delinquent accounts
• Maintain accurate files and reports on all collection activity
• Take appropriate actions to bring delinquent accounts current
• Analyze financial situation of delinquent borrowers; make recommendations to cure defaults
• Assist other members of Member Solutions team as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees