L&D Specialist

Watts Water•North Andover, MA

12d•$76,000 - $84,000•Hybrid

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position : Reporting to the Director of Learning & Development, t he Learning & Development Specialist plays a key role in supporting enterprise-wide learning initiatives, managing our Learning Management System, and coordinating with the Talent and Learning team. This role combines technical system administration , content creation and instructional design , and coordinating training across the organization to deliver high-quality, inclusive learning experiences for a global workforce.

Requirements

Bachelor’s degree in Human Resources , Business Administration, Education, Information Technology or related field (or equivalent experience).
3 + years of progressive HR experience working in Talent, Learning or similar .
Experience working in an LMS (Totara/Moodle/Workday)
Interest or foundational knowledge in eLearning standards (SCORM, AICC, xAPI ).
Experience supporting learning programs such as onboarding, compliance, and leadership development.
Excellent communication skills both written and verbal across technical and non-technical audiences.
Strong attention to detail and organization skills.
Ability to handle data with a h igh level of confidentiality.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
Ability to work effectively with global, diverse teams and interact with all levels of the organization.
Strong focus on accessibility and learner-centered design.

Nice To Haves

Familiarity in authoring tools (Articulate Storyline 360, Camtasia, Vyond).
Familiarity with API-based integrations and content plug-ins.

Responsibilities

Manage global LMS roles, permissions, audiences, configurations, and overall system performance.
Upload, test, analyze, maintain , and troubleshoot eLearning content, escalating complex issues as needed and making recommendations for improvement.
Coordinate upgrades, patches, and UAT with IT and external vendors, ensuring system stability and compliance with accessibility, security, and privacy standards.
Develop workflows, procedures, documentation, and system communications to support adoption and change readiness.
Build learning dashboards and reports, analyze data independently to identify trends and gaps, and recommend improvements.
Manage surveys and feedback processes to support continuous improvement of learning programs.
Support global leadership development programs and HR learning initiatives through planning, coordination, communication, and delivery.
Partner with instructional designers, SMEs, and HR stakeholders on learning pathways, certifications, and development activities.
Provide end ‑ user support and training, and maintain learning resources, calendars, and documentation.
Develop learning content such as eLearning modules, videos, job aids, and microlearning, using accessibility and inclusive design practices.
Support learning needs across onboarding, leadership development, and compliance training.
Lead event logistics & scheduling , communication, and record maintenance .