Member Solutions Specialist
About The Position
TRUE Community Credit Union is looking for a full-time Member Solutions Specialist to join their team. This role involves helping members navigate financial challenges with empathy, integrity, and professionalism. As a Member Solutions Specialist, you will be a trusted partner for members during difficult times, assisting them in creating solutions for their financial well-being and protecting their future, all while upholding the organization's people-first mission and values. Every interaction is an opportunity to build trust, offer support, and make a meaningful difference.
Requirements
- High school diploma or GED required
- 1-2 years of related experience in customer service, sales, call center/phone-based support, collections, financial services, or a related field
- Strong communication, relationship-building, negotiation, and decision-making skills
- Ability to confidently navigate difficult conversations
- Ability to analyze situations, recommend appropriate solutions, and negotiate repayment options with professionalism and empathy
- Detail-oriented
- Comfortable using technology
- Ability to interpret regulations while maintaining accurate records
- Ability to deliver exceptional member service
Responsibilities
- Welcome members with warmth and a service-first mindset
- Listen actively to understand members' needs and provide tailored solutions
- Assist members with delinquent accounts by creating repayment plans and offering guidance
- Maintain accurate records and ensure compliance with regulations
- Collaborate with internal teams to resolve member concerns
- Manage repossession or foreclosure processes, when necessary, with professionalism and care
- Uphold TRUE's values in every interaction because people always come first
Benefits
- Benchmark-setting medical benefits
- dental and vision benefits
- 401(k) with employer match
- employer-funded defined contribution pension plan
- Generous paid time off
- paid holidays
- birthday time off
- inclusion time
- volunteer time
- TRUE Cares Paid Family Leave providing up to 200 hours of paid leave for qualifying life events
- Annual bonus reward program
- Company-paid short-term disability
- long-term disability
- employee life insurance
- Tuition reimbursement
- Gym membership reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
