Member Solutions Recovery Specialist

ASE Credit Union • Wetumpka, AL

1d • Onsite

About The Position

This role is responsible for the documentation and filing of loan bankruptcy materials with the appropriate attorneys and courts, as well as the documentation and referral process of legal accounts. The specialist ensures full compliance with loan bankruptcy regulations and legal processes. Key duties include verifying bankruptcy security, acquiring copies of proposed Chapter 13 Plans on all secured accounts, and processing Chapter 7 reaffirmation agreements. The position reports directly to the Member Solutions Manager regarding the loan bankruptcy process and contacts appropriate parties when necessary.

Requirements

• One to two years of collections experience and/or one to two years of financial industry experience.
• High school degree or GED
• Must be bondable.
• Strong written and oral communication skills.
• Conflict resolution skills.
• Time management skills.
• Ability to prioritize and multitask.
• Logic and reasoning skills.
• Attention to detail.
• Microsoft Office.
• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
• Must be capable of regular, reliable, and timely attendance.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Nice To Haves

• Knowledge of collections and bankruptcy laws and regulations preferred.

Responsibilities

• Responsible for bankruptcy and recovery litigation matters, coordinating with attorneys and collection agencies.
• Completes duties under limited direction, to include confidential projects, problem resolution, research information and payment support.
• Informs the Manager of any developing adversarial situations.
• Administers various actions and activities associated with Credit Union litigation, including drafting/reviewing court pleadings and preparing documents.
• Prepare and maintain reports, files and tracking systems, ensuring the timely update, follow up and processing of information to protect the Credit Union's interest.
• Review bankruptcy notices in collaboration with attorneys, management, and members which would include petitions, claims, motions, affidavits, and schedules.
• Apply bankruptcy, legal and recovery payments to the proper accounts.
• Handles all bankruptcy and legal calls and correspondence.
• Responsible for Pacer online processing.
• Compiles a report when requested by management.
• Comply with all company policies, procedures, and service standards.
• Comply with all applicable laws and regulations.
• All other job responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED