Member Solutions Counselor II

Rogue Credit Union • Medford, OR

12h • Onsite

About The Position

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! This role preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Works within the Member Solutions Department to deliver member focused solutions while supporting Rogue's Vision, Mission and Values.

Requirements

• Three years to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Professionalism, phone and in person communication skills, financial analysis skills, good judgment with ability to make recommendations, good organization and productivity skills, accuracy and attention to detail.

Responsibilities

• Contacts members to initiate resolution of delinquent accounts. Takes appropriate action to bring accounts current including, negotiating payment arrangements, locating member-borrowers and offers trusted financial guidance to members that may be facing financial hardship.
• Prepares and places assets for repossession with appropriate agencies. Works closely with the Recovery Coordinator to ensure strict adherence to the guideline for the liquidation of assets. Compiles and maintains a list of accounts to be reviewed for monthly charge-off.
• Analyzes and informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Assists with training in areas of expertise.
• On behalf of the credit union, prepares for and testifies at legal proceedings as required.
• Proactively performs other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees