Full-time Member Solutions (Collections) Specialist

FivePoint Credit Union External • Port Arthur, TX

3d • Hybrid

About The Position

Responsible for performing collection activities associated with various delinquent member accounts, including Visa/Mastercard credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.

Requirements

• High school graduate or equivalent.
• Knowledge of collection and repossession procedures and related laws and regulations.
• Understanding of Credit Union loan products and policies.
• Familiarity with default and enforcement clauses.
• Familiarity with deposit programs, account ownership, and casualty insurance.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.
• Previous collection experience.
• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

Nice To Haves

• Previous collection experience with a full-service financial institution is helpful.

Responsibilities

• Performing collections' functions effectively and professionally.
• Performing repossessed property functions effectively.
• Administering collections and repossessed property activities efficiently.
• Establishing and maintaining professional business relations with Credit Union members and external contacts.
• Establishing and maintaining effective communication and coordination with Credit Union personnel.
• Performing related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED