Member Solutions Center Manager
Christian Financial Credit Union•Sterling Heights, MI
•Onsite
About The Position
As Member Solutions Center Manager, you’ll lead our onsite virtual branch/contact center in Sterling Heights, ensuring members receive consistent, accurate support while the team meets service and performance standards.
Requirements
- Strong verbal and written communication
- Solid planning and organization skills
- Ability to build effective working relationships across teams and partners
- High level of confidentiality with member and employee information
Responsibilities
- Direct and coach MSC Representatives supporting the Member Solutions Center
- Oversee member account transactions, loan processing support, and issue resolution quality
- Review metrics and key performance indicators, and run regular staff huddles/meetings
- Resolve escalations within established Credit Union policies and guidelines
Benefits
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA)
- Competitive Salary
- Paid Time Off
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
