Member Solutions Advocate
About The Position
Consistent with the credit union mission of building connections and providing our members the right financial services to live life, dream big and achieve financial success, the Member Solution Advocate will support the administration and operation of Credit Solutions policies and programs that support and further the strategic goals and objectives of the Credit Union. Work collaboratively to maintain efficient, professional procedures to achieve the daily workflow, in compliance with all regulations and standards. The Member Solution Specialist's role is to reduce delinquencies/charge off to the lowest possible percentage of outstanding loans. The Member Solution Specialist must ensure that all assigned delinquent accounts are reviewed and contacted as outlined by the collection schedule to minimize the financial risk to the credit union. All work is subject to review and/or audit on a no-notice basis by the Supervisor, Management, Senior Management and/or Internal/External Auditors.
Requirements
- Experience in collections
- Experience in credit card or mortgage servicing
- Experience with member counseling
- Experience with database and spreadsheet maintenance
- Familiarity with credit counseling agencies
- Knowledge of legal action recommendations for accounts
- Knowledge of charge off preparation, processing, and reporting
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Attention to detail
- Ability to maintain confidentiality
Nice To Haves
- Experience in a not-for-profit credit union environment
- Familiarity with AmeriCU's mission and values
- Experience with specific credit union software or systems
Responsibilities
- Handling several areas of collection assigned to the Loan Workout and Recovery Department
- Contacting and counseling delinquent members via telephone, mail, or email
- Maintaining detailed documentation of all communication and actions taken
- Reviewing and assigning accounts for repossessions
- Reviewing proposals from Credit Counseling agencies
- Maintaining databases and spreadsheets for analysis and tracking
- Recommend accounts for legal action when necessary
- Credit Card or Member Privilege Charge Off Preparation, processing, and reporting
- Reviewing fair share invoices from credit counseling services
- Recommend accounts for charge off
- Contacting members with negative shares or returned checks
Benefits
- Competitive rates on Medical, Dental and Vision plans
- Generous contribution to Health Savings Account (if enrolled in High Deductible Health plans)
- Paid Holidays
- Paid Time off
- Employee Appreciation Events
- 401(k) Matching after 1 year of employment
- Employee Assistance Program
- Tuition Reimbursement for Full-time employees after 1 year of employment
- Life Insurance & Accidental Death & Dismemberment Insurance (free to all Full-time employees)
- Enhanced Short Term Disability (at no cost)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
