Member Solution Specialist - Volkswagen - Full Time

TENNESSEE VALLEY FEDERAL CREDIT UNI • Chattanooga, TN

8d • Onsite

About The Position

The primary purpose of the Member Solution Specialist (MSS) at Volkswagen is to provide exceptional service to our members by offering personalized financial solutions and assistance. Responsibilities include attending and speaking at Volkswagen events to increase TVFCU exposure and to cultivate and maintain strong relationships with members. The MSS will maintain a positive, enthusiastic and investigative mindset while providing excellent communication, problem solving skills, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals. Promptly welcome members in the branch while promoting an atmosphere of exceptional member service through positive member interactions. Present TVFCU products and services at Volkswagen New Employee Orientations. Presentations are in person and include an overview of TVFCU, benefits of becoming a member, benefits of products and services, etc. Present at and attend any additional events or opportunities to promote TVFCU. Responsible for driving membership growth at the branch by leveraging all opportunities to speak to employees about TVFCU. Initiate and maintain engaging member conversations to understand member financial goals and/or concerns. Address inquiries by offering personalized solutions and accurate information. Proactively identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services. Process various member transactions and inquiries, including, but not limited to, loan closings, issuing debit cards, answer online and mobile banking questions as well as troubleshooting basic online and mobile issues. Promote the benefits of digital banking by educating members on online and mobile banking. Maintain composure with a positive attitude while resolving member issues and discrepancies in a timely and professional manner. Collaborate with manager and/or relevant departments when necessary. Meet or exceed established production goals by uncovering needs and offering TVFCU products and services. Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures. Maintain confidentiality of all member information. Maintain knowledge and comply with all policies and procedures. Complete all required training. Proactively demonstrate TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members. Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer experience.
• Demonstrated track record of acceptable attendance and timeliness.
• Excellent interpersonal, communication, and presentation skills.
• Ability to explain financial concepts clearly and understandably.
• Exceptional problem-solving skills.
• Ability to handle member concerns and complaints with professionalism and empathy.
• Ability to effectively interact with team members, members, and potential members professionally.
• Demonstrated ability to achieve individual goals.
• Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
• Ability to work effectively both independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in using email and Microsoft Office tools.
• Flexibility to work extended hours as needed.
• Demonstrated commitment to providing outstanding customer service and building long-term relationships with members.
• Successful completion of a pre-employment screen including verification of education, employment, and eligibility to work in the United States.
• Successful completion of a criminal background check and drug screening.
• Successful completion of a pre-employment credit check.

Nice To Haves

• Additional certifications in finance or related fields are a plus.
• Previous experience in the banking or credit union industry is preferable.

Responsibilities

• Attend and speak at Volkswagen events to increase TVFCU exposure.
• Cultivate and maintain strong relationships with members.
• Maintain a positive, enthusiastic and investigative mindset.
• Provide excellent communication and problem-solving skills.
• Possess a solid understanding of TVFCU products and services.
• Welcome members promptly in the branch and promote exceptional member service.
• Present TVFCU products and services at Volkswagen New Employee Orientations.
• Present at and attend additional events or opportunities to promote TVFCU.
• Drive membership growth at the branch.
• Initiate and maintain engaging member conversations to understand financial goals and/or concerns.
• Address inquiries by offering personalized solutions and accurate information.
• Proactively identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services.
• Process various member transactions and inquiries, including loan closings and issuing debit cards.
• Answer online and mobile banking questions and troubleshoot basic issues.
• Promote the benefits of digital banking by educating members.
• Maintain composure and a positive attitude while resolving member issues and discrepancies.
• Collaborate with manager and/or relevant departments when necessary.
• Meet or exceed established production goals.
• Maintain in-depth knowledge of products, services, policies, and procedures.
• Maintain confidentiality of all member information.
• Comply with all policies and procedures.
• Complete all required training.
• Demonstrate TVFCU core values in every interaction.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED