Member Solution Specialist I

Sunmark Credit Union • Latham, NY

5d • Hybrid

About The Position

People Helping People, that is what Sunmark Credit Union is all about! Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork. We are hiring a Member Solution Specialist for our Call Center! This role is eligible for a hybrid schedule after the training period, up to 2 days per week. You will be a trusted resource for members, providing friendly and accurate support through call center channels. You will answer questions, research solutions, resolve concerns, and help members connect with the Sunmark products and services that fit their needs. This is a great opportunity for someone who enjoys helping others, solving problems, staying organized, and completing administrative tasks with accuracy in a fast-paced environment.

Requirements

• High school diploma/equivalent or higher.
• Strong customer service skills.
• Strong computer skills.
• Ability to multitask within multiple programs.
• Professional communication.
• Attention to detail.
• Ability to stay positive.
• Obtain NMLS licensing upon hire.

Responsibilities

• Provide friendly and accurate support through call center channels.
• Answer member questions.
• Research solutions for member concerns.
• Resolve member concerns.
• Help members connect with Sunmark products and services that fit their needs.
• Complete administrative tasks with accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED