Member Services Team Member (Closing & Weekend availability)
ACAC Greenville•Greenville, SC
•Onsite
About The Position
Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Requirements
- Must be able to stand, move, walk, and bend for the duration of a shift
- Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
- High School Diploma or GED preferred
- Prior customer service experience highly desired
- Prior experience handling payments and cash registers
- Proficient computer skills
- Must be at least 18 years old
- Read, sign, and abide by the policies included in the Team Member Handbook
Responsibilities
- Greet all members and guests in a friendly and courteous manner
- Check every member and guest in accurately and quickly
- Direct guests to the membership department for club pricing, costs and enrollment
- Manage member and guest enrollment in programs and events
- Answer incoming calls in a clear and friendly and expedient manner
- Provide information regarding acac programs and registration
- Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
- Maintain an orderly and highly functional work area
- Process POS transactions accurately and in an efficient manner
- Know and adhere to opening and closing procedures
- Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
- Park in team member designated areas
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
- Attend mandatory Personal Training meetings
- Assist with Service Days, as assigned by Supervisor
- Assist with club programs, special events, or activities, as assigned by Supervisor
- Promptly respond to work-related correspondence
- Exhibit a positive attitude at all times
- Deliver outstanding service to members and guests, following acac’s FiveStar principles
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
