Member Services Team Member
ACAC Charlottesville•Charlottesville, VA
•Onsite
About The Position
Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk. This role requires greeting members and guests, managing enrollments, answering calls, and processing transactions. The team member will also be responsible for maintaining an orderly work area, adhering to club procedures, and collaborating with team members to provide outstanding customer service.
Requirements
- Must be able to stand, move, walk, and bend for the duration of a shift
- Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
- High School Diploma or GED preferred
- Prior customer service experience highly desired
- Prior experience handling payments and cash registers
- Proficient computer skills
- Must be at least 18 years old
- Read, sign, and abide by the policies included in the Team Member Handbook
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
- Exhibit a positive attitude at all times
- Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times
Responsibilities
- Greet all members and guests in a friendly and courteous manner
- Check every member and guest in accurately and quickly
- Direct guests to the membership department for club pricing, costs and enrollment
- Manage member and guest enrollment in programs and events
- Answer incoming calls in a clear and friendly and expedient manner
- Provide information regarding acac programs and registration
- Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
- Maintain an orderly and highly functional work area
- Process POS transactions accurately and in an efficient manner
- Know and adhere to opening and closing procedures
- Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
- Park in team member-designated areas
- Assist with Service Days
- Assist with acac programs, special events, or activities outside your department
- Promptly return messages
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
