Member Services Support - Contact Center
About The Position
About Total Community Credit Union For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here. What You’ll Do As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include: Answering incoming calls and responding to voicemails with professionalism and efficiency Assisting members with account inquiries, online banking support, and card services Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues Opening and closing accounts and accepting loan applications Researching and resolving account discrepancies Providing friendly, accurate service while maintaining confidentiality Educating members on credit union products, services, and promotions Following credit union procedures and financial regulations Your Job Classification & Schedule: Full-time, Monday–Friday
Requirements
- Strong customer service and communication skills
- Friendly, positive, member-focused attitude
- Ability to multitask in a fast-paced environment
- Comfort with computers and financial systems
- Previous banking, credit union, or call center experience preferred
- CU Answers or credit union software experience is a plus
- High school diploma or equivalent required
Nice To Haves
- Associate or bachelor’s degree in business, finance, or related field preferred
Responsibilities
- Answering incoming calls and responding to voicemails with professionalism and efficiency
- Assisting members with account inquiries, online banking support, and card services
- Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
- Opening and closing accounts and accepting loan applications
- Researching and resolving account discrepancies
- Providing friendly, accurate service while maintaining confidentiality
- Educating members on credit union products, services, and promotions
- Following credit union procedures and financial regulations
Benefits
- Medical, dental, and vision insurance options
- 401(k)
- 401(k) match
- STD, LTD, & AD&D
- Life insurance
- EAP
- Paid time off
- Paid holidays + floating holidays
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
