Member Services Supervisor

Crunch Fitness Canada•Waterloo, ON

7d•Onsite

About The Position

At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. We are looking for driven, competitive, and results-oriented individuals who are ready to lead from the front and take ownership of performance. If you thrive in a fast-paced, target-driven environment and are ready to own weekend production, lead from the floor, and elevate your career in the business of fitness, this opportunity is for you. The Membership Services Supervisor plays a critical role in driving weekend sales production and ensuring seamless club operations. This is a performance-focused leadership position responsible for maintaining revenue momentum and supporting the team in achieving measurable results. MANDATORY SHIFTS: THURSDAY, FRIDAY, SATURDAY, SUNDAY, MONDAY + TUESDAYS/WEDNESDAYS OFF. Reporting directly to the General Manager, you are the leader on the floor when the GM is not onsite. You own production during your shifts — setting the pace, bringing the energy, reinforcing accountability, and ensuring members receive an exceptional Crunch experience. This opportunity is ideal for competitive, career-driven new or recent graduates who are ready to prove themselves in a performance-based leadership role. The position is Full Time and ideally a Thursday–Tuesday schedule, with Friday–Sunday required.

Requirements

New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership
1–2 years of customer service or sales experience with proven results
Confident working in a performance-based environment with measurable targets
Competitive, self-motivated, and energized by hitting goals
Comfortable leading peers through influence and strong personal example
Strong communicator with an ownership mentality and growth mindset
Available to work weekends and lead during peak traffic periods
A basic criminal background check will be required as part of the hiring process.
CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

Drive weekend lead generation, appointments, and membership sales
Consistently achieve and exceed personal sales targets
Support and challenge Member Services Representatives to meet daily and weekly goals
Assist with closing sales and overcoming objections during peak periods
Ensure timely follow-up on all leads and trial passes
Track and report key weekend performance metrics to the General Manager
Foster a welcoming, energetic, and inclusive environment for all members and guests
Lead from the front through strong personal performance and professionalism
Provide real-time coaching to elevate sales execution and member experience
Support onboarding and development of new team members
Maintain smooth club operations and uphold high standards of cleanliness and presentation
Serve as the primary escalation lead when the General Manager is not onsite
Address and resolve member concerns in alignment with company policies
Reinforce adherence to all company policies, procedures, and operational standards