Member Services Supervisor - Full Time
Greater Philadelphia YMCA•Media, PA
•$17 - $19•Onsite
About The Position
The Greater Philadelphia YMCA is seeking a passionate Member Services Supervisor to join their team. This role focuses on positively impacting the community by helping members reach their potential, achieve goals, and positively influencing the Y community. The position involves creating a member-centered work culture and ensuring all services cater to member needs.
Requirements
- College degree in related field with 1+ years of related experience supervising and in a sales environment
- Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
- Ability to work well with volunteers, employees, board members and members required
- Ability to operate all office equipment
- Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence
Responsibilities
- Assist with recruit, hiring, training, scheduling and evaluation of staff
- Build a committed staff team that reflects the mission and values of the YMCA
- Assist with conduct staff trainings and orientations
- Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs
- Ensure compliance with policies and procedures
- Assist with creating member-centered work culture
- Ensure that procedures, tours, communications, services consider member needs
- Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
- Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc
- Provide back up for the front desk staff
- Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned
- Administer payroll and accounts payable for appropriate department/staff
- Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
- Consult with members to direct them into appropriate healthy lifestyle programs
- Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
- Learn member names and encourage regular exercise routines and record keeping
- Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
- Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
- Provide consistent support to all members using the facility
- Participate in providing tours to prospective members
- Follow up with members to schedule orientations and to encourage regular exercise
- Work as a part of a staff team in accomplishing the mission of the YMCA
- Participates in the Annual Campaign as assigned
Benefits
- Free YMCA membership - access to all branches!
- Flexible work schedule
- Sweet discounts on child care and summer camp programs
- Medical, Dental, Vision, Disability, and Life Insurances
- Generous Paid Time Off + 7 paid holidays throughout the year
- Supplemental insurance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
