Member Services Specialist

Ducks Unlimited, Inc. • Memphis, TN

2d • Onsite

About The Position

The Member Services Specialist supports the Manager of Member Services in providing exceptional service and support to members, ensuring a positive experience, and fostering long-term relationships. This role involves addressing member inquiries, resolving issues, and assisting with membership-related processes while maintaining a high level of professionalism and accuracy.

Requirements

• Administrative/clerical experience with demonstrated interpersonal skills to effectively relate to donors, volunteers, colleagues and senior administrators.
• Exceptional telephone and customer service skills.
• Strong written and verbal communication skills.
• Demonstrated skill and knowledge of, or ability to learn quickly, technological tools available to DU, including membership databases (Blackbaud CRM) preferred.
• Microsoft Windows computer environment and Microsoft Office suite (Outlook, Word, Excel) proficiency required.
• Detail-oriented, self-motivated, excellent organizational skills, and ability to work independently as well as in a team environment.
• Commitment to the mission and goals of Ducks Unlimited.

Nice To Haves

• Blackbaud CRM experience preferred

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, interactions, mail, or in person.
• Answer incoming calls on the main phone line at National Headquarters and direct callers to the appropriate staff member.
• Assist members with new memberships, renewals, and gift memberships.
• Engage with members through email in a helpful, understanding, and professional manner.
• Keep the monthly shipping spreadsheet up to date by managing daily labels and assisting with premium fulfillment.
• Collaborate with the fulfillment center by reviewing documents, assisting with member requests, and troubleshooting issues as they arise.
• Update and maintain constituent records in CRM with care to provide the most current and accurate information to support effective communication.
• Process credit card donations over the phone with care, and initiate refunds when needed in a timely and professional manner.
• Maintain premium inventory at NHQ, ensuring items are organized, accurate, and ready to support member fulfillment. This includes unloading boxes and restocking items.
• Manage bimonthly manual magazine pull as well as ship replacements for missing or damaged magazines.
• Print weekly labels and pull and package premiums located at NHQ, ensuring items are prepared accurately and ready for shipment.
• Other duties as assigned by leadership.

Benefits

• Comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage
• Minimum three weeks paid vacation to start
• Paid sick leave
• 10 paid holidays
• 401(k) plan (including partial employer match)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed