Member Services Reservationist

Extime PS LLC

13h•Remote

About The Position

The Member Services Team is an integral part of the PS operation. The team serves as a direct point of contact for high profile, high touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service. They expect the highest level of hospitality and customer service at every interaction. The Member Services Team is responsible for coordinating with multiple internal and external entities to collect personal and confidential travel related details in a timely manner to process, confirm and modify reservations delivering a seamless reservation experience. We are seeking an experienced Member Services Associate who is energetic, enthusiastic, and hardworking to join our growing team. The Associate will report to the Manager of the Member Services Team. The right candidate will bring a history of luxury hospitality customer service, be flexible, attentive, and strategic, adapting to ever-shifting situations at a moment's notice. They will be able to anticipate the needs of guests and potential reservation issues before they arise. This role serves as the prestigious central nexus for all our esteemed call inquiries. Thorough and fastidious with the ability to constantly grow, improve, and expand their skill set, the Member Services Associate is responsible for all aspects of a pleasant and memorable client experience.

Requirements

This will be a full-remote role working with our Member Service Team located in various states spanning across the West and East Coast.
Must have access to a quiet work environment with no background noise or distractions.
2-3 years of experience in a luxury customer service/hospitality related field required.
Experience working with high end clients in a luxury hospitality setting required.
Minimum education requirement of High school Diploma/GED.
Pass a pre-employment drug screening + background check.
Collection of SSN as part of the background check process will be required.
Must be authorized to work in the United States.
Scheduling flexibility is required. PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Nice To Haves

Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
Spanish speaker preferred

Responsibilities

Address all incoming reservation correspondences received via phone call, text message and email.
Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc.
Arranging ground transportation as needed based on reservation requests.
Coordination of food and/or amenity requests in collaboration with all relevant departments.
Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc.
Able to proficiently use Microsoft Office and learn CRM Dynamics platforms
Must possess both excellent written and verbal communication skills driven by luxury hospitality.
Experience working in a team environment – team player
Ability to work in a dynamic fast paced environment and be part of a growing business.
Must feel comfortable servicing high-net worth clientele.
Strong attention to detail.
Able to prioritize and switch from task to task quickly.
Able to problem solve.
Answering reservation calls, sales & customer service inquiries.

Benefits

Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
401K retirement plan with company matching
Health and Dependent care FSA and HSA with company matching
Merit-based raises and bonuses
12 PTO Days / 6 Paid Sick Days Prorated Annually
Monthly health & wellness and cell phone reimbursement
Parental benefits 100% paid up to 6 weeks
Friends & Family Discounted PS Use
Tuition Reimbursement
Paid training
A great career path with promotion opportunities.