Member Services Representative

EXOS • Redwood City, CA

7d

About The Position

We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will: Assist and respond to customer issues and inquiries Create awareness of the Center through community outreach and connectivity Grow profit centers through promotion of club services to new and prospective members Deliver an exceptional customer service experience for club members Sustain and support membership retention through member engagement Provide personalized site tours for potential members Perform other tasks as assigned

Requirements

• At least one year of experience in a customer service based role
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
• Excellent verbal and written communication skills
• Professionalism: polished appearance and phone manner
• Flexibility: able to work evenings, weekends and holidays

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Benefits

• health insurance
• life and disability benefits
• 401(k) plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees