Planet Fitness - Overnight Member Services Representative - Part Time - North York (Yonge & Sheppard)

Taymax Group • Toronto, ON

4d • Onsite

About The Position

The selected candidate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, managing member accounts, and contributing to the overall cleanliness and operation of the club.

Requirements

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, and taking prospective members on tours.
• Sign up new members, calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned tasks within the first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Benefits

• Base wage of $17.60 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED