Member Services Representative (Late Shift)

TEKsystems•Foley, AL

3d•$20 - $20•Hybrid

About The Position

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Pensacola, FL. This role involves responding to inquiries and requests from members in a high-volume, structured contact center environment. You will provide information regarding products and services while delivering exceptional customer service through active listening and problem-solving. Responsibilities include performing transactions related to savings accounts, checking accounts, consumer loans, credit cards, IRAs, and other financial products. Additionally, you will identify opportunities to recommend additional products and services that meet members' needs, handling approximately 80-100+ calls per day while maintaining quality and service standards.

Requirements

High School Diploma or GED required.
2-3 years of recent customer service experience.
Strong written and verbal communication skills.
Strong computer skills, typing ability, and data entry experience.
Ability to work in a fast-paced, high-volume environment.
High-speed internet (fiber optic or cable service required for hybrid eligibility).

Nice To Haves

Experience in a call center, banking, collections, mortgage, administrative, receptionist, professional office, or high-volume retail environment preferred.

Responsibilities

Respond to inquiries and requests from members in a high-volume, structured contact center environment.
Provide information regarding products and services while delivering exceptional customer service through active listening and problem solving.
Perform transactions related to savings accounts, checking accounts, consumer loans, credit cards, IRAs, and other financial products.
Identify opportunities to recommend additional products and services that meet members' needs.
Handle approximately 80-100+ calls per day while maintaining quality and service standards.