Member Services Representative
About The Position
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Planet Fitness is committed to providing a unique environment where anyone can be comfortable, a diverse, Judgement Free Zone where a lasting, active lifestyle can be built. They seek to perfect this safe, energetic environment, where everyone feels accepted and respected. As employees, they take pride in being a non-intimidating, welcoming gym that focuses on general fitness rather than bodybuilding. PF Supreme, a large franchisee group, strives to create a fun and respectful environment for their team to learn and grow, continuously expanding the Planet Fitness brand and delivering the Judgement Free experience to members.
Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Benefits
- Free Black Card gym membership.
- Day, evening, or overnight shifts.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
