Member Services Representative (Part-Time) Cloverdale
About The Position
This is a part-time, regular position at the Cloverdale Branch. The role involves being the first point of contact for members, building relationships, and delivering an outstanding member experience. Responsibilities include meeting initial member needs, identifying future opportunities through 'money chats', educating members on alternate channels like online and mobile banking, contributing to team results by partnering with other team members, understanding how Coast Capital provides financial well-being, resolving and preventing member banking issues, and acting as the first line of defense against counterfeit money or illegal transactions.
Requirements
- Strong verbal English communication skills
- Comfortable having sensitive conversations with members
- Active listening skills to identify customer challenges
- Empathy and understanding for member situations
- Initiative to identify and complete tasks without being prompted
- Problem-solving skills to identify and resolve member issues
- Curiosity and a desire to learn about the financial world
- Ability to identify opportunities and suggest products/services
- Adaptability to handle various situations
- Self-motivated and positive attitude
- Integrity and adherence to documented processes
- Team-oriented individual
Nice To Haves
- Experience in customer service
- Experience in banking
Responsibilities
- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Benefits
- Investment in employee future
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
