Member Services Representative (Temporary) (Bilingual)

Central California Alliance for Health • Santa Cruz, CA

1d • Hybrid

About The Position

This is a temporary position, and the length of the assignment is estimated to start in July 2026 through December 2026. The length of the assignment is always dependent on business need, and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. This is a primarily in-person role requiring daily on-site presence at our Salinas or Scotts Valley office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs.

Requirements

• Bilingual Spanish/English
• Principles and practices of customer service
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
• Conflict resolution techniques
• Answer telephone calls promptly and minimize delays that may lead to missed calls
• Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
• Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
• Utilize a variety of computer systems, including the Alliance systems and external websites and databases
• Demonstrate strong organizational skills and attention to detail
• High school diploma or equivalent
• Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

Responsibilities

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED