Member Services Representative

Garden Savings Federal Credit Union•Rockaway Township, NJ

15d•Onsite

About The Position

The Member Services Representative plays a crucial role in fostering positive relationships between the organization and its members by providing exceptional customer service and support. This position is responsible for addressing member inquiries, resolving issues efficiently, and ensuring a seamless experience throughout all interactions. The representative will serve as the primary point of contact, guiding members through various processes and offering information about products, services, and policies. Success in this role directly contributes to member satisfaction, retention, and the overall reputation of the organization. The ideal candidate will be proactive, empathetic, and skilled at managing multiple tasks to meet member needs effectively.

Requirements

High School Diploma or GED
Preferred previous banking experience (credit union or bank).
Ability to assist members with resolutions promptly and accurately.
Excellent attention to detail and time management
Proficient computer/technical skills.
Strong customer relationship building skills.
High Integrity and a strong work ethic is required.
Ability to lift to 50 pounds.
Ability to travel to other branches, off-site training, or meetings as needed.
English and Spanish are highly preferred.
Assist members in person and by telephone.
Ability to accurately count cash and handle members' transactions.

Responsibilities

Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
Provide a warm welcome and offer financial support to educate our members.
Post transactions to members’ accounts.
Open, perform maintenance, and close accounts.
Assist with audits and other tasks assigned.