Member Services Representative
About The Position
If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together. Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all. Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry. Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk!
Requirements
- High School Diploma or Equivalent
- Excellent customer service and communication skills
- Basic retail sales knowledge
- Functional computer skills
- Ability to multi-task efficiently
- Flexible schedule, including holidays and weekends
- Ability to lift 45lbs and stand for extended periods
- Team player who upholds KlickWay Athletics' values and policies
Nice To Haves
- Customer service: 2 years (Preferred)
Responsibilities
- Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
- New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
- Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
- Equipment Cleaning: Regularly sanitize and organize equipment.
- Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
- Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
- Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
- Collaboration and Communication: Maintain effective communication with management and staff.
- Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
- Other Duties: Perform additional tasks as directed by management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
