Member Services Representative Weekend Overnight

Planet Fitness - Excel Fitness•Fayetteville, AR

3d•Onsite

About The Position

The Member Services Representative is responsible for performing duties to the best of their abilities during their assigned work shift, monitoring and maintaining club cleanliness and atmosphere, and staying proficient in the Planet Fitness mobile app use, content, and updates. This role ensures all proper training is completed for safe and efficient operation, conducts regular audits to maintain club presentation standards, and performs club walkarounds with associated tasks. The representative will also handle member information input, enforce company policies, provide a safe and secure environment, and communicate effectively with members to create a high level of service. Additionally, they will stock retail and janitorial items, understand and adhere to company standards, resolve member issues, audit club inventory, and stay up-to-date on certifications and training. Participation in team meetings, promoting the club to potential members, assisting with membership promotions and operational strategies, and ensuring compliance with state and federal laws are also key aspects of this role. The representative will operate and assist members with various amenities and may represent the company at community events.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
Must be comfortable standing for long periods of time.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Must have the ability to handle sensitive and confidential information.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in Planet Fitness mobile app use, content, and updates.
Ensure that all proper training has been completed to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Audit and balance cash drawers daily.
Properly input and update prospective and current member information into tablets and point of sale.
Ensure members adhere to the company’s policies and guidelines and address any infractions.
Provide a safe and secure environment for all members.
Communicate with members and create a high level of member service.
Stock retail and janitorial items for the following shift.
Understand and adhere to company standards and help resolve any day-to-day member issues.
Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
Stay up to date on all required certifications and training courses.
Participate in team meetings.
Communicate with, promote, and tour prospects and potential members.
Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
Ensure the club complies with all state and federal laws and insurance requirements.
Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
Assist GM and represent our company at community events and other outreach activities.