Member Services Representative Part-Time- Souris Branch

Assiniboine Credit Union

15d

About The Position

Reporting to the Assistant Branch Manager, the Member Service Representative
plays a key role in delivering a consistent and compelling member experience at
ACU.  The Member Service Representative supports members with their day to day
transactions and digital banking, listens and asks questions to uncover members’
unique needs, answers their inquiries, resolves concerns, and connects them to
the team of experts across ACU.  Often acting as the first point of contact for
members in branch, the Member Service Representative contributes to the overall
satisfaction and retention of ACU members.

Requirements

• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Available to work branch hours
• The MSR must be fluent in English both verbal and written
• The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Nice To Haves

• Knowledge of  credit union products and services, policies and procedures is an asset

Responsibilities

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

Benefits

• puts people, planet and prosperity first
• values diversity and inclusion
• is focused on social and environmental responsibility
• supports employees through training programs and long-term career development
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED