Member Services Representative

TEKsystems • Santa Barbara, CA

5d • $26 - $27 • Hybrid

About The Position

CenCal Health is looking for a Member Services Representative who is passionate about helping people navigate the healthcare system and ensuring members receive the care and support they need. This is a fantastic opportunity for someone with customer service, healthcare, patient support, medical office, or call center experience who wants to join a mission-driven organization. You'll serve as a trusted resource for members, providers, and pharmacies by helping individuals understand and access their healthcare benefits, coordinating services, resolving issues, and ensuring members receive the support they need.

Requirements

• Medical terminology knowledge
• Healthcare or patient-facing experience
• Eligibility verification experience
• Medical records experience
• Call center or high-volume customer service experience
• Strong communication and problem-solving skills

Nice To Haves

• Medical Receptionist
• Patient Services Representative
• Member Services Representative
• Care Coordinator
• Healthcare Customer Service Representative
• Front Desk Medical Assistant
• Referral Coordinator
• Patient Access Representative
• Medical Office Specialist

Responsibilities

• Serve as a trusted resource for members, providers, and pharmacies
• Help individuals understand and access their healthcare benefits
• Coordinate services
• Resolve issues
• Ensure members receive the support they need

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed