Member Services Representative Weekend 7am-1pm

Excel Fitness • Fort Worth, TX

10d • Onsite

About The Position

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states. We are opening new clubs each year and with that kind of growth, you can build a great career here! Most of our senior managers started at the front desk and worked their way up. All of our Team Players (what we call our employees) are responsible for creating a positive member experience through a superior level of customer service and cleanliness. We are following super-strict safety and cleaning protocols. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Benefits

• Paid leave to take a break!
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• FREE Planet Fitness Black Card Membership
• Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• Paid Time Off (PTO)
• Paid Parental Leave
• Health Insurance Benefits are offered to all eligible Team Players

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED