Member Services Representative

Connexus Credit Union•Brooklyn Center, MN

3d•Remote

About The Position

Connexus Credit Union is a member-focused cooperative serving members across all 50 states. They operate as a remote-first employer, with the majority of their employees located in the upper Midwest. The company fosters collaboration and high performance, aiming for excellence and holistically caring for and developing employees both personally and professionally. Connexus is committed to returning profits to member-owners through high yields and competitive loan rates, and they share their success with employees and those they serve. The organization embraces change, continuously designing new ways to prioritize its people, offering a dynamic work environment built for balance, growth, and job satisfaction. This role involves being the primary point of contact for members, providing exceptional service, and offering informed recommendations to help members achieve their financial goals. Connexus Credit Union has been recognized as a 2026 Best Place to Work in IT by Computer World.

Requirements

Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required.
Follows established routines under close supervision.
Uses normal courtesy and workplace professionalism.
Interacts with co-workers and members.
Demonstrates behaviors that support our values and culture.
Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure.
Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.

Nice To Haves

1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.

Responsibilities

Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.
As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.
Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.
Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.
Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.
Operate and balance cash drawer daily with minimal balancing errors.
Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.
Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.
Achieve individual performance goals as assigned and positively contribute to branch goal attainment.
Take initiative for your personal development and stay informed of all credit union products, services and procedures.

Benefits

20 days of paid time off
10 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend

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