Member Services Representative
About The Position
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.
Requirements
- High school diploma or GED
- One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
Nice To Haves
- Associate degree
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Responsibilities
- Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
- Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
- Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
- Accurately documents all phone calls and activities in the member’s record.
- Researches and resolves member issues and develops appropriate solutions.
- Provides information to Members and Doctor’s offices to assist with Flexible Spending Account reimbursement inquiries.
- Assists members/physicians with MDVIP general website and App support.
Benefits
- health, dental, vision insurance
- retirement plans
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
