Member Services Representative

Rocky Mountain Planet Fitness • Pueblo, CO

9d • Onsite

About The Position

The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience. Daily Duties and Responsibilities include: Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns. Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Answer phones in a friendly manner and assist callers with a variety of questions. Perform prospective member calls and tours of the facility; assessing their membership needs. Proficient knowledge of retail products and performance of retail transactions with accuracy. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule. Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc. Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.

Requirements

• 6-12 months experience in a customer service environment is preferred.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Responsibilities

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility; assessing their membership needs.
• Proficient knowledge of retail products and performance of retail transactions with accuracy.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.
• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
• Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.

Benefits

• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
• Employee discounts on Planet Fitness branded merchandise.
• Advancement Opportunities.
• Flexible Schedules.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED