Member Services Representative- Overnight
About The Position
This role is responsible for providing excellent customer service and managing membership-related tasks, including sales and administrative duties. The position requires a friendly and professional demeanor, with a focus on creating a welcoming atmosphere for all members and guests. Key responsibilities include greeting members, managing check-ins, handling inquiries, processing payments, and maintaining the cleanliness and organization of the work area. The role also involves assisting with special events, selling retail products, and performing opening and closing duties.
Requirements
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Nice To Haves
- Strong customer service skills
Responsibilities
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
- Membership Sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
