Member Services Representative

Planet Fitness - Garlan • Bakersfield, CA

8h

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, responds to member needs, and helps maintain the club’s neatness and cleanliness.

Requirements

• High school diploma or GED equivalent.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Ability to stand and walk continually during the shift, and talk continually in person or on the phone.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter toxic chemicals during the shift.

Nice To Haves

• Customer service background preferred.
• Passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests while providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
• Help maintain the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED