Member Services Representative

Planet Fitness-United Fitness Partners•Bayou Cane, LA

8d•Onsite

About The Position

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong! As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey. You will ensure our club is super clean because our members value this and we’re known for that too. Finding new and current members to join the fitness trainer in fitness classes. You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits! You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!

Requirements

Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.

Nice To Haves

Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.

Responsibilities

Providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
Making members feel like family in a clean, judgment-free environment.
Creating “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
Ensuring the club is super clean.
Finding new and current members to join the fitness trainer in fitness classes.
Introducing new and existing members to Black Card amenities.
Helping the entire team at the welcome desk checking in our members while providing greetings and farewells to them.
Assisting with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.