Member Services Representative

Crunch Fitness Fuchs Group • Scranton, PA

7d • Onsite

About The Position

Crunch Fitness in Scranton, PA is looking for a Member Services Representative to join the team!

Requirements

• Previous sales and customer service experience a must.
• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable and friendly disposition
• Personal passion for health and fitness
• Enjoy working within a team

Nice To Haves

• Fitness club experience preferred

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Gives tours and trial memberships to prospective members.
• Activate new memberships.
• Upgrade existing members into memberships of greater value.
• Engage in opportunities that positively impact the member experience.
• Adhere to all operational excellence standards related to providing a great member experience.
• Consistently look for opportunities to gain new members.
• Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services.
• Reach and surpass monthly sales projections.
• Attend sales and training meetings as necessary.

Benefits

• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed