Member Services Representative (Full-time) - West Broadway

Coast Capital Savings • Vancouver, BC

3d • CA$46,900 - CA$49,600 • Onsite

About The Position

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

Requirements

• Strong verbal English communication skills
• Comfortable having sensitive conversations with members
• Active listening skills to identify customer challenges
• Empathy and understanding of member situations
• Initiative to identify and complete tasks without being asked
• Problem-solving skills
• Curiosity and a desire for continuous learning in the financial world
• Comfortable identifying opportunities and suggesting products
• Adaptability to handle various situations
• Self-motivated and positive attitude
• Integrity and adherence to documented processes

Responsibilities

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine.
• Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
• Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed