Welcome Center Concierge - Cape Ann YMCA

YMCA OF THE NORTH SHORE INC • Gloucester, MA

7d • $15 - $16 • Onsite

About The Position

The YMCA of the North Shore is seeking a passionate and customer-service-oriented Member Services Representative to join their team. This role is the first point of contact at the Welcome Center, responsible for creating a positive and inclusive experience for members, guests, and program participants. The representative will help individuals and families connect with the YMCA's offerings and build meaningful relationships within the community.

Requirements

• Must be at least 18 years of age.
• High school diploma, GED/HiSET, or equivalent preferred.
• CPR and First Aid certification required or the ability to obtain certification upon hire.
• Friendly, outgoing personality with a passion for helping others.
• Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems.
• Ability to sit, stand, walk, and move throughout the facility for extended periods.
• Frequent use of computers and other office equipment.
• Must be able to lift and carry up to 25 pounds.
• Ability to communicate effectively with members, guests, and coworkers in person and over the phone.
• Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations.
• Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.

Nice To Haves

• Previous customer service, hospitality, retail, or front desk experience is preferred but not required.
• Current high school and college students are encouraged to apply.

Responsibilities

• Greet members, guests, and visitors with a friendly, welcoming attitude.
• Build positive relationships to help members feel connected to the YMCA community.
• Answer questions, resolve concerns, and provide exceptional customer service.
• Assist members with program registrations, account updates, and general membership needs.
• Recommend YMCA programs and services based on members' interests and goals.
• Process memberships, registrations, and transactions accurately.
• Manage member check-ins, phone calls, and general Welcome Center operations.
• Maintain accurate member records using YMCA systems.
• Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.
• Help maintain a safe, clean, and welcoming Welcome Center environment.
• Respond appropriately to emergencies and follow YMCA safety procedures.
• Work collaboratively with teammates and departments to ensure an exceptional member experience.
• Contribute to a positive workplace culture that reflects the YMCA's core values of Caring, Honesty, Respect, and Responsibility.

Benefits

• Free YMCA membership
• Employee discounts on programs
• Paid training
• Professional development
• Opportunities for advancement across our YMCA locations
• Retirement plan with a 12% employer contribution (once vested; no match required)
• Sick time accrual

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED