Member Services Representative- Part-time Monday-Friday

Planet Fitness•San Diego, CA

2d•Onsite

About The Position

The Member Services Representative (MSR) position at Planet Fitness is an opportunity for personal development, leadership, organization, and career maximization while helping improve the lives of members. The upbeat environment and friendships gained are a bonus. MSRs are the foundation of success and are responsible for creating and maintaining the unique atmosphere of Planet Fitness. This role offers the opportunity to learn applicable skills, develop life-long relationships, and grow within the company, as many managers started in this role and promotion from within is encouraged.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Experience in Sales
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
CPR Certification
AED/First Aid /CPR

Responsibilities

Greet members, prospective members, and guests, providing an exceptional customer experience.
Enforce the Judgement Free zone.
Always smile and be courteous.
Take prospects on tours.
Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Help members download PF Mobile App.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Complete assigned cleaning areas.
Promote sales of Tanning lotions and Memberships.
Create connections with the community!