Part Time Weekend opener

Planet Fitness • West Boylston, MA

1d • Onsite

About The Position

The Member Services Representative will be responsible for opening the club both Saturday and Sunday from 7am-2pm. This role focuses on creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Planet Fitness is a growing company with over 2,000 locations, aiming to enhance people's lives with an affordable, high-quality fitness experience. We seek inspiring, motivated individuals to join our team and cultivate the Judgement Free Zone®.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED