Member Services Representative Overnight

Excel Fitness•Winterville, NC

7d•Onsite

About The Position

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states. We are opening new clubs each year and with that kind of growth, you can build a great career here! Most of our senior managers started at the front desk and worked their way up. All of our Team Players (what we call our employees) are responsible for creating a positive member experience through a superior level of customer service and cleanliness. Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols. We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. We offer a touch-less check in for our members and promote keeping a safe distance between all.

Requirements

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
People with positive mental attitudes excel here!
Customer service background preferred.
Punctuality and reliability is a must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Ability to work 3rd shift (overnights).

Responsibilities

Provide an exceptional customer service experience.
Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.
Close shift for that business day.
Create a bank deposit for next day.