Member Services Representative (Part Time)
About The Position
The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both their Summit and Berkeley Heights branches. This role is highly visible and member-facing, responsible for creating a positive and supportive experience for every person who enters the facility. The representative will assist members with check-ins, program registrations, and provide information about various YMCA programs. The environment is fast-paced and people-centered, where every interaction is important. A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential.
Requirements
- Effective communication, interpersonal and public relations skills
- Strong computer skills
- Ability to handle financial transactions
- Previous customer service, hospitality, sales, or related experience
- Must be dependable, punctual, and comfortable working independently in the early morning hours.
- Strong communication and problem-solving skills.
- Must be able to travel between both YMCA branches.
- CPR/AED certification (training provided if not currently certified).
- Are 18 years or older
Nice To Haves
- Customer service or front desk experience preferred.
- Comfortable navigating multiple systems with accuracy and efficiency
- Can confidently use technology such as DAXKO, CRM systems, and Microsoft Office
- Enjoy problem-solving and finding ways to make someone’s day better
- Thrive in a fast-paced environment and stay positive under pressure
- Believe in teamwork and live the Y’s core values of caring, honesty, respect, and responsibility
- Are flexible and available to work at both Summit and Berkeley Heights branches
- Can work a schedule that includes either one weekend shift and one weeknight shift, or two weekend shifts
Responsibilities
- Greet and assist members and guests in a friendly, professional manner
- Open the facility and ensure readiness for daily operations
- Process membership check-ins, registrations, and payments accurately
- Maintain knowledge of YMCA programs, services, and policies
- Provide exceptional customer service and support membership engagement and sales
- Assist with membership changes and general inquiries
- Support facility cleanliness and safety procedures
Benefits
- Free YMCA membership
- Discounts on Y family membership
- Continued professional training and development courses
- 12% contribution to the YMCA retirement plan upon eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
