Member Services Representative/Teller

Kindred Credit Union•Woolwich, ON

7d•Hybrid

About The Position

The Kindred team is at the heart of our cooperative, bringing our values to life every day. In fact, they are woven into everything we do. More than financial professionals, we're trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities. We are currently recruiting a Member Services Representative (MSR) to fill a permanent vacancy in our Member Services Team. Reporting to the Manager, Member Services Team, this opportunity offers a flexible schedule and is ideal for someone looking to contribute meaningfully while building a career in values-based banking. Whether you're exploring the credit union system for the first time or returning to work with a preference for work-life balance, this position provides a warm welcome into Kindred’s community. As a mobile team member, you’ll be scheduled in advance to support staffing needs across our branches, averaging approximately 2 days per week, with increased opportunities during vacation seasons. A valid driver's license and access to a vehicle are required, as this role involves travel to various branch locations, including Milverton, Elmira, New Hamburg, Kitchener, and Waterloo. Member Service Representatives (MSRs) are the welcoming face of Kindred to members visiting our branches.

Requirements

A valid driver's license and access to a vehicle
Strong customer service and relationship-building skills
Comfort with MS Office and a willingness to learn new systems
A sincere alignment with Kindred’s values and purpose

Nice To Haves

Financial literacy or experience in banking (beneficial)
Some post-secondary education, ideally in business or accounting

Responsibilities

Build relationships with members, asking thoughtful questions and listening to understand their financial needs
Deliver exemplary service by completing a variety of everyday financial transactions with accuracy and care
Refer members to specialized team members for advice and solutions tailored to their financial goals
Bring Kindred’s distinct offering of values-based products and services to members’ attention and help them find meaningful solutions
Guide members in using digital channels so they can bank with Kindred where, when, and how they prefer