Member Services Representative I- Frontline

Golden Valley Electric Association•Fairbanks, AK

1d•Onsite

About The Position

Join Golden Valley Electric Association as a Member Services Representative I – Frontline in Fairbanks, Alaska, and serve as a primary point of contact for GVEA members. In this role, you will help members establish and manage accounts, process payments, understand usage and billing, and navigate service-related questions with professionalism and care. This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and working in a fast-paced environment. You will assist members during routine and high-stress situations, including outages and disconnects, while providing accurate information and dependable service. With a competitive starting wage of $26.63 per hour, DOE, Grade 6, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska. You will have access to excellent benefits, including a defined pension, 401(k) match, Health Insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join a team where your work helps strengthen trust, support our members, and contribute to the communities we serve.

Requirements

High school diploma or equivalent.
Valid Driver’s License.
Two years’ experience working in a direct customer service related capacity in a service industry.
At least one year of cash handling experience.
Strong customer service background.
Good communication skills.
Ability to remain professional under pressure.
Dependable.
Detail-oriented.
Comfortable handling payments.
Comfortable balancing cash.
Comfortable using office systems.
Ability to assist members both in person and by phone.
Strong teamwork.
Problem-solving ability.
Adaptability to new technology.

Nice To Haves

Associate degree in a related field is preferred.

Responsibilities

Serve as a primary point of contact for members, providing support with account setup, payments, billing questions, service requests, and general cooperative information.
Create and maintain member accounts.
Process connect and disconnect orders.
Assist with electronic billing and payment systems.
Ensure account information is accurate and confidential.
Support members during high-stress situations, including outages and disconnects for nonpayment, by explaining available options and helping resolve concerns in accordance with GVEA policies and procedures.
Manage multiple requests while delivering a high level of customer service.